SEC Communications - Integrating Customers With TechnologyStart a brief

Support / existing customers

Get help without entering a sales funnel.

A running system needs a clear route for urgency, ownership, escalation, and the next update.

Choose the path

Start with what is happening now.

Report an issueSend the system, symptom, site, and urgency.Urgent escalationCall the team when the operating impact cannot wait.Lifecycle questionDiscuss renewal, EOL, support, spares, or a change.

What to include

The fastest route to a useful first response.

  • Customer or site name and best callback.
  • What is affected and when it started.
  • What changed immediately before the symptom.
  • What the team can and cannot currently do.
  • Any urgency, safety, security, or continuity impact.

Service path

The system is still yours after handover.

We will make the next owner, next update, and next decision clear.

Contact support